Placeholder content. This page must be reviewed and replaced with final legal wording before launch.
Support Policy
Last updated: July 2026
This placeholder support policy describes how db26 intends to handle customer support. Replace with final content before launch.
Support channels
Support is available via email at hello@db26.co.uk and through the contact form on the support page.
Response times
We aim to respond to all enquiries within two working days. Urgent issues affecting paid subscribers will be prioritised.
What we cover
Support covers product functionality, account access, billing queries and technical issues within the product's documented capabilities.
What we do not cover
We cannot provide professional advice (legal, financial, engineering) or support for modified or unsupported configurations.